Velvet Comfort Set

At JODI MINI, we strive to provide high-quality kids' clothing and ensure customer satisfaction. Please read our refund and exchange policy carefully to understand the terms and conditions.

Refund Policy
We do not offer refunds, except in cases where the error is on our side. Refunds are only available under the following circumstances:

Wrong Item Shipped: If you receive an item that differs from your order, please contact our customer service immediately.

Deposit Issue: If you have paid a deposit for an item that is no longer available, we will refund your deposit in full.
In these cases, the company will bear the shipping costs associated with the return.

Exchange Policy
We offer exchanges within 14 days of the delivery date under the following conditions:

Replacement Eligibility: The item must be in its original condition, unworn, unwashed, and with all tags attached.

Customer Responsibility: The customer is responsible for the shipping costs associated with the replacement item.

Company Responsibility: The company will bear the shipping expenses only if the exchange is due to an error on our part, such as a wrong item being sent or a deposit issue.

How to Make an Exchange
To make an exchange, please follow these steps:

• Choose the Replacement Product: Browse our website and select the product you wish to receive in exchange.

• Contact Customer Service: Kindly contact us directly to confirm the replacement order.

Additional Information

Contact Us: If you have any questions or need assistance, our customer service team is here to help. Reach us at:

Email: info@jodiministore.com

Thank you for choosing JODI MINI. We appreciate your understanding and cooperation.

The Costs, Time, and Methods of Shipping:

• Shipping options depend on your delivery address, the time your order is placed, and the availability of items.
• When you place your order, we will display the available shipping methods, their costs, and the estimated delivery date.
• Please note that deliveries occur only on working days.
• Also, ensure that the shipping address matches the market/region where the purchase was made.

We deliver to all areas across Egypt:

The moment you complete your purchase, your delivery will be processed. We will send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.

(Cairo, Alex, Giza) within 1–3 business days.
(Other governments) Within 2–4 business days.

Safety Measures:

We have imposed strict hygiene protocols at every step of the order & delivery process that put safety first.

Contact Us: If you have any questions or need assistance, our customer service team is here to help. Reach us at:

Email: info@jodiministore.com

Thank you for choosing JODI MINI. We appreciate your understanding and cooperation.